At Sahara Dental Shop, we strive to ensure that your shopping experience is seamless and satisfactory from the moment you place your order to the time it arrives at your doorstep. Please review our shipping policy below:
Order Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times: We offer various shipping options at checkout. Standard shipping typically takes 3-7 business days, while expedited options are available for faster delivery.
Shipping Rates: Shipping costs are calculated based on the weight and dimensions of your order, as well as the selected shipping method. Exact shipping charges will be displayed at checkout.
Tracking Your Order: Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
Return Policy Your satisfaction is important to us. If your parcel arrives unopened and is damaged, you can return it within 7 days of receipt. Please follow the steps below to initiate a return:
Contact Our Support Team: Email us at info@saharadentalshop.com within 7 days of receiving your order. Include your order number, a description of the damage, and any relevant photos.
Return Authorization: Our support team will review your request and, if approved, will provide you with a Return Authorization Number (RAN) and instructions on how to return the parcel.
Return Shipping: Pack the unopened and damaged parcel securely and follow the return shipping instructions provided by our support team. You are responsible for the return shipping costs unless the return is due to our error.
Refund Processing: Once we receive and inspect the returned parcel, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our support team at info@saharadentalshop.com.